Refund policy

Effective Date: 9/15/2026

At Beach Chic Boutique, we want you to love what you ordered. If something isn’t quite right, eligible apparel may be returned for store credit in accordance with the policy below.

Please review this policy before beginning a return. Items returned without prior authorization may not be accepted.

Return Eligibility

To qualify for a standard return, your item must:

Have a return request submitted within 7 days of confirmed delivery
Be unworn, unused, and unwashed
Be in its original condition
Include original tags and packaging when applicable
Be free from makeup, deodorant, pet hair, stains, alterations, or other signs of wear
Be free from odors including smoke, perfume, detergent, fabric freshener, or similar scents

Beach Chic Boutique reserves the right to deny a return that does not meet these requirements.

Items Not Eligible for Standard Returns

The following items are considered final sale and are not eligible for returns based on fit, preference, change of mind, or other buyer-remorse reasons:

Bags, purses, and other non-apparel accessories
Jewelry
Personalized or customized merchandise
Made-to-order merchandise
Gift items and other non-apparel products
Swimwear
Bodysuits
Gift cards
Clearance items
Final-sale merchandise
Discounted merchandise marked as final sale

Final-sale status does not affect your ability to contact us regarding an item that arrives damaged, defective, incorrect, or incomplete.

Store Credit

Approved standard returns are issued as Beach Chic Boutique store credit rather than refunds to the original payment method.

Store credit will be issued for the eligible purchase price of the returned merchandise after the return has been received and inspected.

Original shipping charges are not refundable.

Store credit:

Will be provided electronically
May be used toward a future purchase from Beach Chic Boutique
Cannot be redeemed for cash except where required by law
Is not transferable for cash value

Please allow approximately 5–7 business days after an approved return is received for inspection and processing.

Return Shipping

Customers are responsible for the cost of shipping standard returns unless the return is due to an error by Beach Chic Boutique or an eligible damaged, defective, or incorrect item claim.

Do not return merchandise to the address shown on the original shipping package.

Some orders may be processed or shipped through different fulfillment locations. An approved return may therefore require a specific return address.

You must contact Beach Chic Boutique and receive return instructions before sending merchandise back.

Beach Chic Boutique is not responsible for merchandise returned to an unauthorized address.

We strongly recommend using a trackable shipping service when sending an approved return. Beach Chic Boutique cannot guarantee store credit for return shipments that are lost before reaching the designated return location.

How to Start a Return

To request a return, contact:

Beach Chic Boutique
Email: [CUSTOMER SERVICE EMAIL]

Please include:

Your name
Order number
Item you wish to return
Reason for the return

Your request must be submitted within 7 days of confirmed delivery.

If the return is approved, we will provide instructions regarding where and how the item should be returned.

Please do not send merchandise back before receiving approval.

Exchanges

Beach Chic Boutique does not offer direct exchanges.

Because product availability and inventory can change quickly, we cannot guarantee that another size, color, or style will remain available while a return is being processed.

If you would like a different size or product, you may place a new order separately. Once your eligible return is received and approved, store credit will be issued according to this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives:

Damaged
Defective
In the wrong size or color compared with your order
As the wrong product
With missing items or components

please contact Beach Chic Boutique within 7 days of delivery.

Include:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging when applicable
Any other information reasonably requested to review the claim

Do not discard the merchandise or packaging until your claim has been reviewed.

Depending on the circumstances and product availability, an approved claim may result in:

A replacement
Reshipment of the correct item
A partial refund
A full refund
Store credit

You may not be required to return a damaged or defective item. We will provide instructions after reviewing the claim.

This treatment fits particularly well with DSers-backed fulfillment because its current supplier-liability policy supports remedies for verified quality problems, wrong or missing shipments, serious transit damage, lost packages, and qualifying non-delivery situations.

Lost or Undelivered Packages

If your order appears to be lost or has stopped receiving tracking updates for an extended period, please contact us.

We may need to investigate the shipment with the carrier or fulfillment provider before approving a replacement or refund.

If tracking indicates that a package has been delivered but you have not received it, please first:

Confirm the shipping address on your order
Check around the delivery location
Check with household members
Check with neighbors or building management where appropriate
Contact the shipping carrier when necessary

Additional documentation or a carrier claim may be required before a resolution can be provided.

DSers similarly distinguishes confirmed lost/non-delivered shipments from packages whose tracking shows successful delivery and may require carrier investigation in the latter situation.

Personalized and Custom Products

Personalized, customized, and made-to-order merchandise is final sale and cannot be returned because of:

Change of mind
Incorrect size selected by the customer
Incorrect color or option selected by the customer
Spelling or personalization information submitted incorrectly by the customer
Personal preference

Customers are responsible for reviewing all names, wording, initials, dates, photographs, colors, sizes, and other customization information before placing an order.

If a customized product arrives damaged, defective, or materially different from the customization submitted with your order, contact us within 7 days of delivery so the issue can be reviewed.

DSers' current terms also treat customized orders differently from regular merchandise and limit supplier-backed after-sales claims primarily to quality problems and incorrect or missing fulfillment.

Incorrect Size or Change of Mind

Choosing the wrong size, changing your mind, or deciding that you do not like the style or color does not constitute a damaged or defective item.

Eligible apparel may still qualify for a standard return for store credit when all return requirements listed above are met.

Customers are responsible for return shipping in these circumstances.

Order Cancellations

Contact Beach Chic Boutique as soon as possible if you need to cancel an order.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.

If an order has already been processed or shipped, it may need to be handled according to the applicable return provisions above.

DSers notes that cancellation becomes materially different once an order has already progressed to the supplier or shipment stage, so I would avoid promising customers that orders can always be canceled.

Refunds to the Original Payment Method

Standard eligible returns are issued as store credit.

Refunds to the original payment method may instead be provided when appropriate for situations such as:

Confirmed damaged or defective merchandise
An incorrect item shipped to the customer
Missing merchandise
Confirmed lost shipments
Orders canceled before fulfillment
Other circumstances where Beach Chic Boutique determines that a monetary refund is appropriate

Approved refunds will be issued to the original payment method whenever practical.

After a refund is issued, the amount of time required for it to appear on your account depends on your bank, credit-card issuer, PayPal, or other payment provider.

Return Abuse

Beach Chic Boutique reserves the right to refuse returns, refunds, or future transactions in cases involving suspected fraud, excessive or abusive return activity, altered merchandise, false claims, or other misuse of this policy.